Privacy Policy

We collect the following categories of information:

• Account information: your name, email address, phone number, and password when you register an account or place an order.
• Order and payment information: the products and services you purchase, billing and delivery details, transaction currency (KES, NGN, or USD), and payment confirmation data. Card and other sensitive payment details are handled by our third-party payment processor and are not stored by us.
• Usage information: pages you visit, items you view or add to your cart, bookings you make, and how you interact with our services.
• Device and log information: IP address, browser type, operating system, device identifiers, and access timestamps collected automatically when you use our website.

We use your personal data to:

• process and fulfil your orders, licences, bookings, and services;
• deliver digital products and manage access to your account dashboard;
• provide customer support and respond to your enquiries;
• process payments and prevent fraud;
• improve our website, products, and services;
• send you transactional messages and, where you have consented, marketing communications; and
• comply with our legal and regulatory obligations in Kenya.

We do not sell your personal data. We may share your information only with:

• payment processors and financial institutions to complete your transactions;
• service providers who support our operations (such as hosting, delivery, and analytics), under confidentiality obligations;
• regulators, law enforcement, or courts where required by law or to protect our legal rights; and
• a successor entity in the event of a merger, acquisition, or business transfer.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include encryption in transit, access controls, and secure handling of payment data by certified processors. No method of transmission or storage is completely secure, but we work to safeguard your information and to notify you and the relevant authorities of any breach as required by law.

Under the Data Protection Act, 2019 (Kenya), you have the right to:

• Access the personal data we hold about you;
• Rectification of inaccurate or incomplete data;
• Erasure of your personal data where legally permitted;
• Object to or restrict certain processing of your data.

To exercise any of these rights, contact us using the details in Section 8. If you believe your data protection rights have been violated, you may lodge a complaint with the Office of the Data Protection Commissioner (ODPC), the supervisory authority for data protection in Kenya.

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, measure site performance, and improve your experience. You can control or disable cookies through your browser settings, though some features of our website may not function properly without them.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact AVALANCHE TECHHUB LIMITED:

• Email: myjarwiz2024@gmail.com
• Phone / WhatsApp: +254 757 693 864
• Address: P.O. Box 103145 00101, Nairobi, Kenya

This Privacy Policy is governed by the laws of the Republic of Kenya, including the Data Protection Act, 2019. Any disputes shall be subject to the jurisdiction of the courts of Kenya sitting in Nairobi.