Delivery & Access Policy

Digital products such as software, licence keys, and developer tools are delivered electronically, in most cases instantly after your payment is confirmed. Depending on the product, you will receive access by one or more of the following methods:

• an on-screen confirmation and email containing your licence key or download link;
• access from your account dashboard, where your purchases and keys are stored; and/or
• a secure download made available for the applicable access period.

Technical requirements: to use digital products you will need a compatible device, a supported operating system or browser, and a stable internet connection. Please review any product-specific requirements shown on the product page before purchase.

Access duration: licence keys and downloads remain available in your account dashboard for the duration stated on the product page. Subscription-based products remain accessible for the length of the active subscription.

For IT services, co-working passes, and workshop or room bookings, fulfilment follows a confirmation and scheduling flow:

• Confirmation: after payment, you receive a confirmation with your booking details, date, and time.
• Scheduling: where a service requires a specific slot, we coordinate a suitable date and time with you before the service is provided.
• Check-in: for co-working passes and room bookings, please arrive at our Nairobi hub and check in at reception using your confirmation. Access is granted for the period covered by your pass or booking.

Where a purchase includes a physical hardware device, we arrange either pickup from our Nairobi hub or local delivery within Nairobi. We will contact you to confirm your preferred option, timing, and any applicable delivery details after your order is placed.

If you do not receive your digital product, cannot access your account dashboard, encounter a faulty licence key, or have any difficulty with a service, booking, or hardware delivery, please contact us promptly. We will investigate and work to resolve the issue, including re-issuing keys or access where appropriate. Faults may also be eligible for a refund under our Refund Policy.

For any delivery or access enquiries, contact AVALANCHE TECHHUB LIMITED:

• Email: myjarwiz2024@gmail.com
• Phone / WhatsApp: +254 757 693 864
• Address: P.O. Box 103145 00101, Nairobi, Kenya