Refund Policy
Last updated: 1 August 2026
This Refund Policy explains when and how you may obtain a refund from AVALANCHE TECHHUB LIMITED, a Kenyan company registered in Nairobi under the Companies Act, 2015 (registration no. on file). It applies to our digital products and software licences as well as our services and bookings, and should be read together with your rights under the Consumer Protection Act, 2012 (Kenya).
1. Refund Eligibility
Digital products and software licences
Because digital goods are delivered instantly and cannot be "returned," eligibility is based on an access and activation threshold. Once a licence key has been delivered, a download has been accessed, or a software product has been activated, the purchase is generally non-refundable. A refund may still be granted where you can demonstrate a genuine fault, such as a defective or non-functioning licence key, a corrupted download, or a product that materially fails to work as described, and we are unable to resolve the issue.
Services and bookings
For IT services, co-working passes, and workshop or room bookings, refunds are based on how far in advance you cancel:
- 48 hours or more before the scheduled service or booking: full refund.
- Between 24 and 48 hours before: partial refund (up to 50% of the amount paid).
- Less than 24 hours before, or after a no-show: no refund.
Where a service is cancelled or cannot be provided by us, you are entitled to a full refund or, at your option, rescheduling at no extra cost.
2. Non-Refundable Items
- digital products, licence keys, or downloads that have been delivered, accessed, or activated (except for proven faults);
- services or bookings cancelled less than 24 hours before the scheduled time, or missed as a no-show;
- promotional, discounted, or clearance items expressly marked as non-refundable at the time of purchase;
- fees for services that have already been fully rendered.
3. How to Request a Refund
To request a refund, contact us with your order number and the reason for your request:
- Email: myjarwiz2024@gmail.com
- WhatsApp: +254 757 693 864
We aim to review and respond to refund requests within a reasonable time and may ask for supporting information (such as screenshots or error details) to assess proven faults.
4. Currency and Method
Approved refunds are issued in the original transaction currency (KES, NGN, or USD) and processed back to the original payment method used for the purchase. Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.
5. Questions / Contact
If you have any questions about this Refund Policy, please contact AVALANCHE TECHHUB LIMITED:
- Email: myjarwiz2024@gmail.com
- Phone / WhatsApp: +254 757 693 864
- Address: P.O. Box 103145 00101, Nairobi, Kenya